Medford Chrysler Center is looking for a motivated & hard working individual to lead our service department. Current service managers experience a plus, but if you are a motivated Service Advisor or Technician who wants to take their career to the next level, we’d love to speak with you.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Maintains reporting systems required by general management and the factory.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Ensures that the work areas and customer waiting area are kept clean.
• Ensures the proper care, storage and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

The right candidate will possess following:

- Positive Attitude

- Strong customer service & time management skills

- Automotive background

- Previous management experience

- Previous Autosoft experience a plus but not necessary

- Valid drivers license with driving record acceptable to our insurance carrier

- A desire to grow with our team

Compensation

- Pay will be based on experience/skill level

- Factory training to help advance your skills

- Vacation time earned monthly

- 401K

Job Type: Full-time

Pay: $40,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• Day shift

Ability to Relocate:

• Medford, WI 54451: Relocate before starting work (Required)

Work Location: In person